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The registered owner must bring a current registration or title and picture identification to the police department at:305 Balfour DriveArchdale, NC 27263
You will receive a copy of the tow sheet and the location of the towing company where your vehicle is stored. The towing company’s fees must be paid directly to the company.
To retrieve evidence, a person must have a court order or written authorization from the case officer or detective investigating the case. Call police records at 336-434-3134 and schedule an appointment to pick the items up. Bring with you picture identification and the case number.
Call police records at 336-434-3134 and schedule an appointment. Fingerprints are taken only on Wednesday or Thursday between the hours of 1 to 3 pm. This service is offered to Archdale residents.
All criminal record checks on individuals must be obtained from the clerk of court. The police department does not perform criminal background checks for the public.
You may go to the North Carolina State Bureau of Investigation website to view the sex offender and public records registry. If you do not have a computer, you may access one at any public library. You may also contact the local Sheriff’s office in your county for assistance, as they maintain a list of all in their county.
The animal control officer is available Monday through Friday between the hours of 8 am to 5 pm at 336-434-3134. If there is a problem with an animal and the animal control officer is not on-duty or unavailable, the police department will dispatch an officer to handle the problem.
You would need to contact the clerk of courts office in the appropriate county. You may also search the North Carolina Judaical Branch website for your court date.
During normal business hours, 50-B orders can be obtained from the Randolph County Clerk of Court or the Guilford County Magistrate. After normal business hours you can call a magistrate for more information. Archdale Magistrate’s Office can be reached at 336-819-3643 or Asheboro Magistrate’s Office can be reached by phone at 336-328-3011.
Child custody issues are normally civil matters. Unless a parent has a court order with specific directions from the court on who has custody, then either parent may assume custody of the child, take a child wherever they wish and for any period of time.
The fact that the parents of the child are not married does not matter as long as both are the legitimate parents of the child. Law enforcement may only assist in locating and returning the child to a parent when there is a valid Court Order and there is a clear violation of that order.
If the person has been staying there, you may have to formally evict him/her. That process can be handled by a magistrate. Archdale Magistrate’s Office can reached by phone at 336-819-3643, Asheboro Magistrate’s Office can be reached by phone at 336-328-3011, High Point Magistrate’s Office can be reached by phone at 336-801-5333. If the person has not been staying there, you need to call the police department at 336-434-3134 so an officer can be dispatched to your location regarding a trespasser.
A person is considered an adult at the age of 18. Parents/legal guardians are responsible for persons until they reach the age of 18. However, should a person at the age of 16 or 17 commit a crime, they are processed and handled in the court system as an adult.
Contact the Randolph or Guilford County Juvenile Service office at 919-733-2126 for assistance.
Effective January 1, 2005 the North Carolina Child Passenger Safety law requires children to be in a child passenger restraint system until they reach 8 years of age or 80 pounds, whichever comes first. Most drivers will comply by using belt positioning booster seats, but other child restraints with harnesses rated for use over forty pounds will be legal to use as well.
If you would like to have your child restraint system inspected for correct installation, you may contact the police department at 336-434-3134 and schedule an appointment with a child restraint technician. Appointments are available Wednesdays and Thursdays between 1 and 3 pm.
In North Carolina, if:
Based on certain factors, the court will either:
All applicants need to bring government issued identification, preferably a driver’s license, valid passport, or military ID.
Payments can be made by credit or debit cards, checks (one-party only), money orders or bank drafts. Payments should not be made in the form of cash, since in-person payments are currently unavailable.
Information is provided on the back of the water bills. Customers may make payments online, by U.S. mail, by bank draft, or by automated phone system. We also have a drive-through drop box located at City Hall (307 Balfour Drive) for your convenience. Payments dropped off week days after 3 pm, on holidays, or on weekends will be credited on the next business day.
The application for residential services asks for your social security number. If you choose not to give your social security number, you will be required to pay a maximum deposit of $300.00. Businesses will need to provide a tax identification number.
Payments can be made using cash, credit or debit cards, checks (one-party only), money orders or bank drafts. Please do not mail cash.
Bills are sent out monthly, usually around the first of each month. Meters are read for each customer once per month.
Water, sewer, landfill, and recycling rates are set by the City Council and based on general recommendations of staff.
Service may be obtained in person at City Hall. You will be required to complete an Application for Service and show legal responsibility for the service address. Legal responsibility can be shown with; an offer to purchase or a closing disclosure or a lease (whichever applies).
Please bring your photo ID with you to City Hall. If you are married and you will both be living at the service address, your spouse will need to come into City Hall with you and bring their photo ID as well. A deposit may be required before service can be provided. Deposits are payable with cash, check, debit/credit cards, or money order.
Requests received prior to 3:30 pm can generally be connected the same day. There will be a $25 service fee that will be applied to your bill.
It is the customer’s responsibility to provide 24 hour advance written notice to our customer service department. The information must be in writing, email, or stopping by City Hall during regular business hours. Regular business hours are 8 am to 5 pm, Monday through Friday.
Requests received prior to 3:30 pm can generally be disconnected the same day. Account holder must provide a forwarding address and is responsible for all metered usage up to the date the City disconnects and takes the final meter reading. Service is billed in arrears therefore, you may receive 1 or 2 more bills, deposits will be applied to the final bill.
Bills are due by 5 pm on the 20th of each month or a $10 late fee will be applied. If your bill is not paid by 5 pm on the 4th of the following month, service will be disconnected and an additional $50 non-payment fee will be applied. No second notices will be sent.
If your service is disconnected for nonpayment, the account balance plus the late fees must be paid in full before service can be restored. Please be advised that if the water is turned back on without the permission and knowledge of the City, you will be charged a tampering fee (See Utility Schedule of Fees) in addition to the past due bill amount and late fees. If payment is received before 4 pm, service will be restored the same day.
No, rates and bill dates for all meters throughout the City are the same.
You may notify customer service by phone or by sending an email to our customer service division. If you choose to send an email, please make sure to include your account number with your question or concern. We will send a technician out to verify that the reading is correct and to check for possible leaks. You will be contacted either by telephone or email and advised of what we found.
If your meter was over-read, you will only be billed for landfill, recycling, and stormwater until the reading on your meter reaches the reading we incorrectly obtained. If you locate a leak and have it repaired, you may complete a Leak Adjustment Request to possibly receive a reduction on your next bill. This request may be either mailed to our customer service department or placed in our dropbox.
Please remember to place your blue trash cart at the curb the night before your scheduled collection date. Information regarding your garbage collection date is located at City Hall or you can view the map (PDF).
Recyclables are picked up bi-weekly. Interstate 85 is the dividing line which determines when recycling will be collected at your service address. Please remember to place your green recycling cart at the curb on the night before your scheduled pick-up date. View the recycling pick up calendar (PDF).
The recycling facility takes a wide range of materials for recycling. These items are listed on the top of your green recycling cart. Please note that plastic bags of any sort should not be placed in the recycling carts.
Yes. The garbage carts are picked up by a truck with a mechanical arm. Only garbage properly placed inside your blue garbage cart will be collected.
Blue is the ’signature’ color of Republic Services and the blue garbage carts are used throughout their customer base. The green recycling carts were made specifically for the City of Archdale.
Think Green! Use your green cart to Recycle Only!
The garbage and recycling carts are property of Republic Services. Both carts should remain at the address where they were delivered. If the carts are removed, you could be charged a $75 replacement fee for each cart.
Call our utility department and report the damage and the cart will either be repaired or replaced.
Please keep your email and phone number up-to-date with Customer Service. The City makes a courtesy notification to customers with unpaid accounts approximately one week prior to service discontinuation.
A credit check will be processed with each application for residential service. Deposit amounts are zero, $200 or $300, depending on results of the credit check. The $300 deposit will be collected from anyone who chooses not to provide a social security number. Payment for deposits may be made by check, money order, debit card, or credit card before service is activated.
A customer may request the deposit amount be credited to the utility account after demonstrating a good payment history for two years. A good payment history is defined as 24 consecutive months with no more than one late fee and no service disconnections for nonpayment. The final bill will be deducted from the deposit and any remaining deposit amount will be paid to the account holder at the forwarding address provided on the stop service notice.
There is a mandatory deposit for commercial accounts based on water meter size as follows:
Payment of the deposit may be made by check, money order, debit card, or credit card before service is activated.
The City includes water, sewer, trash pick-up, recycling pick-up and stormwater services on the monthly utility statement.
Service may be obtained in person at City Hall. You will be required to complete an Application for Service and show legal responsibility for the service address. Legal responsibility can be shown with; an offer to purchase or a closing disclosure or a lease (whichever applies). Please bring your photo ID with you to City Hall.
If you are married and you will both be living at the service address, your spouse will need to come into City Hall with you and bring their photo ID as well. A deposit may be required before service can be provided. The deposit could be up to $300 for residential service, depending on a credit review. Requests received prior to 3:30 pm can generally be connected the same day. There will be a $25 service fee that will be applied to your bill.
Requests received prior to 3:30 pm can generally be disconnected the same day. The account holder must provide a forwarding address and is responsible for all metered usage up to the date the City disconnects and takes the final meter reading. Service is billed in arrears therefore, you may receive 1 or 2 more bills, deposits will be applied to the final bill.