Water Quality Preventative Maintenance Program


In our continuing effort to improve water quality, the City of Archdale and the Piedmont Triad Regional Water Authority (PTRWA) will participate in a routine Water Quality Preventative Maintenance Program beginning on December 6, 2021 and ending April 25, 2021.

During this time, the PTRWA will temporarily discontinue the use of the chloramines disinfection that is currently being used and begin using chlorine disinfection. The water produced by the PTRWA and distributed by the City of Archdale will continue to meet Federal and State safe drinking water standards and be safe for consumption and use.

Why Change Disinfectants

This periodic Water Quality Preventative Maintenance Program process change is strongly recommended by the Environmental Protection Agency (EPA) and the State of North Carolina to preserve water quality by ensuring that persistent levels of disinfection exist within the City of Archdale and PTRWA’s water distribution system.

What to Expect

During the switch of disinfectant products some users may notice temporary color, taste, and odor differences. This is a normal part of the process and customers should be reassured that water quality will not be affected.

It is recommended that customers continue to remove chloramines and chlorine from water prior to use in the kidney dialysis process, fish aquarium, and pond maintenance, and with some types of manufacturing practices. Customers are advised to seek professional advice concerning the removal methods for chlorine and chloramines for those applications.

Additional Information

For additional information, please contact the City of Archdale Customer Service Department at 336-434-7341.

2021 Water Quality Preventative Maintenance Program Public Letter (PDF)